Home

Account

Privacy Policy

PCC Custom Solutions collects personal information to process orders, arrange deliveries, provide customer support, manage warranty and returns requests, and improve website performance.

We take reasonable steps to protect personal information and handle customer data in accordance with Australian privacy laws.

When you visit our website, place an order, submit an enquiry or contact PCC, we may collect personal information including:

  • Name
  • Company name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order history

We may also collect certain technical information when you browse our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website activity
  • Referral sources

This information helps us operate our website, fulfil orders and improve customer experience.

PCC uses personal information to:

  • Process and fulfil orders
  • Arrange delivery of products
  • Provide invoices and order confirmations
  • Respond to enquiries and customer support requests
  • Manage warranty and returns requests
  • Improve website performance and customer experience
  • Detect and prevent fraudulent activity
  • Comply with legal and regulatory obligations

Where consent has been provided, PCC may also send information about products, promotions and company updates.

Customers may unsubscribe from marketing communications at any time.

Our website uses cookies and similar technologies to improve website functionality and understand how visitors use our site.

Cookies may collect information such as:

  • IP address
  • Device type
  • Browser information
  • Pages viewed
  • Time spent on the website
  • Referral sources

PCC may use trusted third-party service providers to help operate our business and website, including:

  • Payment processing providers
  • Freight and delivery carriers
  • WooCommerce and WordPress service providers
  • Website hosting providers
  • Analytics providers
  • Email and communication platforms

These providers only receive information necessary to perform their services.

Most web browsers allow you to manage or disable cookies through your browser settings.

PCC takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

While we implement appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Personal information is retained only for as long as necessary to:

  • Fulfil business and contractual obligations
  • Provide customer support
  • Comply with taxation and legal requirements
  • Maintain business records

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

You may request access to personal information held by PCC and request corrections if information is inaccurate, incomplete or out of date.

If you would like to:

  • Access your personal information
  • Correct your information
  • Ask a privacy-related question
  • Submit a privacy complaint

please contact PCC using the details below.

PCC is committed to protecting personal information and handling customer data responsibly.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

If you have any questions regarding this Privacy Policy, wish to access your personal information or make a privacy-related enquiry, please contact:

PCC Custom Solutions

Email: sales@pcccustomsolutions.com.au

Website: www.pcccustomsolutions.com.au