PCC Custom Solutions aims to provide fast and reliable delivery across Australia.
Order Dispatch
Orders are generally dispatched within 1 business day of receiving payment and order confirmation.
Delivery Services
PCC primarily uses StarTrack Premium for domestic deliveries. We may use alternative carriers of equivalent service quality where required based on destination, shipment size, weight or operational requirements.
Tracking Information
Tracking information will be provided to customers at the time of dispatch where available.
Delivery Timeframes
Delivery timeframes vary depending on destination and courier availability. Most metropolitan deliveries are received within 1–2 business days after dispatch.
Shipping Availability
PCC currently ships within Australia only.
Damaged or Incorrect Deliveries
Customers should inspect goods upon delivery and notify PCC within 5 business days if goods arrive damaged or if the incorrect item has been supplied.
Please contact sales@pcccustomsolutions.com.au as soon as possible so we can assist with resolving the issue.
PCC understands that from time to time customers may order the incorrect product or require assistance with a return.
Return Eligibility
Subject to approval, products may be returned within 30 days of purchase provided that:
Returns submitted outside of 30 days from the purchase date may not be accepted.
Return Authority Process
To request a return:
The RAF process helps ensure accurate record keeping and allows PCC to efficiently manage returns for the benefit of both the customer and PCC.
Incorrectly Supplied Products
If PCC has supplied the incorrect product or made a packing error, PCC will arrange and cover the cost of return freight once the return has been approved.
Customers must contact PCC before returning any goods.
Change of Mind Returns
Change-of-mind returns may be accepted at PCC’s discretion and are subject to approval.
Approved change-of-mind returns must meet all return eligibility requirements and return freight costs remain the responsibility of the customer unless otherwise agreed by PCC.
Non-Returnable Products
The following products are generally not eligible for return:
Warranty terms may vary between products and manufacturers.
PCC will assess warranty claims in accordance with Australian Consumer Law and applicable manufacturer warranty policies.
Warranty Claims
To submit a warranty claim:
Warranty Assessment
Some products may need to be returned for inspection, testing or manufacturer assessment before a warranty outcome can be determined.
Where approved, PCC will provide return instructions and a return consignment note for shipment.
Warranty claims that are found not to be covered by manufacturer warranty conditions or Australian Consumer Law may be subject to freight, inspection or repair charges.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under Australian Consumer Law.
Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced if goods fail to meet acceptable quality standards and the failure does not amount to a major failure.
To request a return, please email sales@yourdomain.com.au with your order number and details of the item(s). We’ll send you a Return Request Form and instructions on the information required to process your return. Please wait for return authorisation before sending any items back.
All prices displayed on the PCC website are in Australian Dollars (AUD) and include GST unless otherwise stated.
Shipping charges are calculated separately during checkout.
PCC makes every reasonable effort to ensure that product descriptions, specifications and pricing information are accurate. However, errors and omissions may occasionally occur.
Product images are provided for illustrative purposes only and may not represent the exact product supplied.
PCC reserves the right to update product information, specifications and pricing at any time without notice.
